FAQ om Smartmate.

We need your contact information to send notifications about tasks or alerts. Ensure your contact details are updated by following these simple steps:

1. Go to one of the services you have activated, e.g., Self-Inspection.

2. Click on Settings.

3. Go to My Profile.

4. In My Profile, you can set your email address and phone number. You can also customize notification preferences for temperature control.

You can change your password by following these steps:

1. Log out of SmartMate.

2. Click on "Forgot password" under the login button on the SmartMate start menu.

3. You will receive an email with instructions on how to reset your login credentials.

Excited to expand your team to handle tasks in SmartMate? Follow these steps:

1. Go to Temperature Control and navigate to Settings.

2. Click on Users, where you'll find the "Add User" button.

3. Enter the name, email address, and phone number, then click "Invite User."

4. Your colleague will receive an email with instructions on how to start using SmartMate.

Great to hear you're interested in more of our services! Click on the link to answer a few quick questions, and we'll get back to you within 24 hours to help you get started!

As long as you are an active user of our services, we need your contact details and stored data in accordance with the terms approved during purchase. Your data is protected and managed according to our data protection policy. If you terminate your account, your data will automatically be removed from our system.

You can configure how you want SmartMate to notify you under each activated service. We offer push notifications, emails, and SMS.

1. Go to any activated service in SmartMate, e.g., Temperature Control.

2. In the bottom menu, click on Settings and then on My Profile.

3. Under the section Alert me via, select the contact methods you prefer for receiving notifications about deviations.

4. If you have multiple services and want different contact methods for each, that's fine! Follow these steps to tailor the notifications to your preferences.

Check your phone settings to ensure notifications from SmartMate are allowed. If you're still not receiving notifications, double-check your notification preferences (see steps above).

iPhone:

1. Go to Settings.

2. Scroll down and find SmartMate, then click on it.

3. Click Notifications and ensure "Allow Notifications" is enabled.

Android:

1. Go to Settings.

2. Scroll down to Notifications and click on it.

3. Scroll down the list of apps and find SmartMate.

4. Ensure notifications for SmartMate are enabled.

We're sorry to see you go! Send an email with your customer number to smartmate@tingstad.se, and we will assist you in terminating the service. If it's Temperature Control, we will send you a prepaid box and an inventory list for the sensors and products we need returned.

Absolutely, you can name the sensors to fit your operations. Here's how:

1. Start by finding the sensor ID, located on the label attached to the sensor.

2. From the bottom menu, select Sensors to view a list of your active sensors.

3. Click on the sensor ID whose name you want to change.

4. At the top, select the Settings tab.

5. In the Alias field, choose a name for the sensor. Finish by clicking Save.

You can easily specify the minimum and maximum temperature you accept for each sensor. If the temperature deviates, SmartMate will alert you.

You can also set a duration since short-term deviations might be acceptable. Customize each sensor to suit your preferences. Here's how to configure these alarms:

1. Open the Temperature Control service and click Settings from the bottom menu.

2. Select Alarm Settings.

3. A list of your sensors will appear. Expand the dropdown for the sensor you wish to adjust. Set the minimum and maximum temperature and specify the duration. This duration defines how long the temperature must remain outside your limits before triggering an alarm.

4. Click Save and proceed with the settings for the other sensors.

5. To choose how you receive alarms (we offer push notifications, email, and SMS), go to Settings and My Profile.

Tip: You can also access alarm settings from the sensor overview. Inside each sensor, click the Settings tab.

When your sensors detect a temperature deviation in your fridge or freezer, they will trigger an alarm. This alarm will appear in your alarm log under the Alarm menu, clearly marked with the status TRIGGERED. Here's how to handle and resolve the alarm in SmartMate:

1. Go to Alarm in the bottom menu. Click on the triggered alarm you want to handle.

2. Add a response or comment indicating how you addressed the temperature deviation. Click OK.

The alarm will remain in your alarm log but will now be marked with the status HANDLED.

Depending on the type of sensor in your system, you can get temperature readings or both temperature and humidity. All values collected by your sensor are displayed in SmartMate. However, at the moment, you can only set alarms for temperature deviations.

If your sensor loses connection, you will receive a push notification from the app. In the Sensors section of the bottom menu, you will clearly see which sensor is affected, marked as NO SIGNAL.

Here are some simple steps to troubleshoot before concluding it’s defective:

1. Start by restarting SmartMate, then reopen the app.

2. Check the sensor's battery. Does the battery icon in SmartMate show it’s low or dead? If yes, contact us at SmartMate@tingstad.se, and we’ll send a new battery within a few days. If not, proceed to step 3.

3. Have you recently moved the sensor, or has a new "obstacle" appeared between the sensor and the receiver? If the sensor is more than approximately 25 meters from the receiver or is separated by a wall or floor, the signal can be affected. Try moving the sensor closer to the receiver and wait 10 minutes. Does it reconnect? If so, we can help you optimize your setup. Contact us at SmartMate@tingstad.se, and we’ll get back to you within 24 hours. If it still doesn’t reconnect, go to step 4.

4. The sensor is likely defective. We’ll replace it free of charge. Contact us at SmartMate@tingstad.se, and we’ll send you a new sensor.

Sensors require battery replacement every few years, depending on placement and temperature fluctuations in the room.

On our website, we offer packages including instructions, a screwdriver, and a battery so you can quickly and easily replace the battery on-site.

If you prefer, we can visit and replace the battery for you for a fee. Send us an email, and a technician will contact you shortly: smartmate@tingstad.se.

Ensure that notifications from SmartMate are enabled on your phone. If you still aren’t receiving notifications, double-check your notification preferences. (See above for steps.)

iPhone:

1. Go to Settings.

2. Scroll down and find SmartMate, then click on it.

3. Tap Notifications and ensure Allow Notifications is enabled.

Android:

1. Go to Settings.

2. Scroll down to Notifications and tap it.

3. Find SmartMate in the app list.

4. Make sure SmartMate is checked for receiving notifications.

Ensure that your facility has power and that your fridge and freezer units are functioning properly.

If power is working normally, there might be a network issue with our provider. We will be notified and resolve the problem immediately. Once resolved, the connection will automatically resume.

Note:

If your facility has power and the issue is with SmartMate’s connection, we recommend manually monitoring your fridge and freezer units until the connection is restored.

SmartMate stores your temperature data for two years. The app displays measurements from the last three months. You can order extended reports with a custom date range, which will be sent to your email as a PDF.

Here’s how to order a report:

1. Open Temperature Control and select Reports from the bottom menu.

2. Choose the sensors to include in the report and specify the date range.

3. Enter the email address(es) to send the report to.

Under the overview, you can see the total number of control points for the week, the number of pending control points, overdue control points, and completed control points.

SmartMate supports comments and attached images for each control point. This feature was created to enable quick and smooth communication between colleagues.

1. Click on Log and choose the category you want to examine further.

2. Click on a control point – where you will find a button to "Add."

3. In the control point itself, you can choose to add a comment or image.

4. Click save when you're done, and your colleague will receive a notification informing them of the activity.

Under Settings in the Self-Inspection Program, we provide the ability to save your documents and files needed for your business operations.

Do you have a risk analysis or a xxxx program you would like us to upload into the app for you? Email the document along with your customer number to smartmate@tingstad.se

We archive your activities in the SmartMate cloud for two years. Here’s how to generate a report:

1. Select the Self-Inspection Program and click on Reports at the bottom of the menu.

2. Select the control points you want included in the report.

3. Choose the dates for which you want to generate the report.

4. Enter the email address where you want the report sent, and click send report.

SmartMate offers predefined standardized control tasks as part of the Self-Inspection Program. Using templates, you can quickly and easily add more control points to your Self-Inspection Program to suit your business.

1. Tap Add from the bottom menu and select Add Standard Task.

2. First, choose the type of control point you want to add – then select the type of task you want.

3. Decide whether the task should be recurring or appear in your checklist only once. If recurring, set the interval at which it will appear in your Checklist.

4. Then, set the deadline for this task. If it’s a recurring task, the first deadline you set here will be followed by subsequent appearances according to the interval you specify.

Yes, you can create entirely custom tasks tailored to your needs. You can choose between tasks completed by checking a checkbox or by entering text or numbers into an input field. Here’s how to create a custom control point:

1. Tap Add New in the bottom menu and select Create Custom Task.

2. First, choose how the task will be completed – by entering text/values in an input field or by checking off the task in a checkbox.

3. Choose a name for the task and add instructions/description.

4. Select under which Control Point category the task should be placed.

5. Activate using the icon if you want the task to be recurring.

6. Set a deadline date. If the task is recurring, the date you set here will be the first instance SmartMate will prompt you to complete the task. It will then recur in your Checklist according to the interval you specify.

If you want to skip completing a specific task or the entire week’s checklist for one week, you can do so as follows:

1. Go to This Week's Checklist.

2. To clear all tasks for the week, click Clear This Week’s Checklist at the top.

3. To clear only a single task, click on the skip icon next to the task.

4. You will be prompted to fill out an incident report explaining why you chose to skip the task(s).

Have you added a task that’s no longer relevant to your business? No problem, you can easily delete custom tasks.

1. Go to Settings and select Delete Control Point.

2. Select the task you want to delete from the list.

3. Swipe right to left over the task to reveal the Delete option.

For those with seasonal businesses or planning to close for a few weeks, we’ve built a pause function. This way, you won’t be reminded to complete your tasks while your business isn’t operating.

1. Go to Settings.

2. Select Pause.

3. Choose a From and To date.

4. Select Complete.

Your weekly checklist will now be paused until the specified period ends, or until you choose to reactivate it through the same function.