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Back Home Customer service Payment and delivery terms

Payment and delivery terms.

AB Tingstad Pappers (hereinafter referred to as Tingstad) terms of sale apply from 29-01-2016 and replaces previously of Tingstad's published terms of sale. The terms of sale apply to sales to corporate customers if no other agreement has been signed.

Terms and Conditions

In our e-commerce store, our prices are presented excluding VAT. We are happy to offer for larger quantities.

Prices refers to per unit. Our packaging is not broken.

On promotional occasions, prices cannot be combined with other offers, agreements and / or discounts. Local deviations may occur.

Tingstad reserves the right to changes in exchange rates and reserves the right to adjust prices and fees. The prices in our e-commerce store may differ from the prices in our physical stores.

Tingstad applies REPA / FTI fee to the products that fall under producer responsibility for packaging.

Tingstad reserves the right to make printing errors and incorrect information affected by technical and human errors.


Prices and Payments

When invoicing, Tingstad applies net 30 from the invoice date, and if payment is made after the due date, default interest of 12% will be charged. Administrative fee will be added of SEK 50 per paper invoice.

Store: In store, corporate customers are given the opportunity to shop with invoice. A customer card with customer number and approved identification must be presented.

E-commerce: Web customers undergo credit report in connection with customer registration and it forms the basis for the credit limit received.

Credit information: Tingstad reserves the right to carry out credit report if necessary.

Credit cards: You can always feel confident when shopping with cards issued by VISA or MasterCard on Tingstad's website. We cooperate with Dibs. Dibs meets the market's, as well as our own conditions for secure internet payments by offering proven and secure payment solutions for the Internet.

When you pay by card, you are forwarded to a secure page with SSL certificates at DIBS, where you safely fill in your card details and complete the payment. Once the payment has been approved, you will be sent back to Tingstad's website where you will receive a confirmation that your purchase has been completed. For safety reasons, we never save your card details at Tingstad.


Shipping

Tingstad charges shipping according to the current price list.


Deliveries

Tingstad sends goods all over Sweden. The number of delivery days and the deadline for ordering vary depending on where in the country the delivery is to take place. Delivery of your order takes place according to our tour register.

The delivery time for stocked goods is normally 1-2 working days for orders before 12.00. Please see your delivery information at checkout or under the menu My pages - My account in our e-commerce store or contact Customer Service for further information.

Delivery check: Always check the delivery. If the packaging is damaged, we ask you to save the packaging and report the matter directly to Tingstad's Customer Service. If the goods are damaged during delivery, the matter is reported directly to the haulage company.

Delivery: Deliveries at your door at the delivery address. Delivery of goods to a designated place can be obtained as an extra service from Tingstad. The cost of the service is charged according to the current price list.

Telephone notification: If notification is desired before delivery of the order, the additional service telephone notification can be ordered. You enter the telephone number you want to be contacted on, and the carrier will call before delivery. The cost of the service is charged according to the current price list.

EUR-Pallet: Deliveries made on EUR-pallets are charged according to the current price list. The buyer is responsible for ensuring that delivery and invoicing information is communicated to Tingstad.


Return and Exchange

Returns: For you as a company, Tingstad does not take ordered goods in return.

Complaints: Complaints about incorrect deliveries or incorrect goods must be made within 8 days from the day of arrival. Transport damage is reported immediately to Customer Service. Damage to the product must be reported without unreasonable delay. Contact Customer Service for more information on procedures.

Store: In the store, open purchase is valid for 8 days for goods that are in salable condition, i.e.. completely faultless and in original packaging upon presentation of a receipt. Exceptions are specially ordered goods that may only be returned by agreement in connection with ordering and only in the store where the agreement was entered.

External Warehouse: Items from external warehouse cannot be returned.

Private person: If you have stated to shop as a private person, you are classified as a private person and are thus covered by the Consumer Protection Act. It includes, among other things, the right to a 14-day right of withdrawal on distance selling.


Fraud

Tingstad reports fraud to the police. We provide all information to the police to assist in the investigation.


Reservation of Ownership

The products remain the property of Tingstad until they have been fully paid. The terms of purchase are considered accepted when ordering. Disputes regarding interpretations or application of these terms of purchase and related legal matters shall be settled in accordance with Swedish law.


Profile products

Any costs for clichés and originals will be added upon printing. We reserve the right to over- and under-delivery with approximately 20% of the agreed quantity.

Copyright: Proposals, drafts, drawings, proofs, or other documents linked to tenders belong to Tingstad and may therefore not be shown to third parties.

See detailed rules in Appendix 2.
 


Force Majeure

In the event of Force Majeure, we are not held responsible for circumstances that are out of control and caused by circumstances beyond our control. Examples of this are war, government action, strike, environmental disasters, or similar conditions.

Didn't get an answer to your question?

You are always welcome to contact our customer service. We help you with your questions!

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Unfortunately no one is online but you can send us an email to kontakt@tingstad.se!

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