Retur och reklamation

At Tingstad, we value your satisfaction and always strive to offer high-quality products. If for any reason you are not completely satisfied with your purchase, we are here to assist you with returns and complaints according to our policies outlined below.

Vi strävar alltid efter att du ska vara nöjd. Behöver du returnera en vara eller reklamera ett fel hjälper vi dig snabbt och enkelt.

Start a return online

Contact customer service

Call or email us with your order number and a description of the items you want to return or claim.

031-707 20 00 →

Returns

Business return conditions

Returns must be reported to customer service within 8 days of receiving the delivery.
Packaging and boxes must be unopened – items must be unused and in a sellable condition.
Only neutral stock items can be returned.
Specially ordered items (e.g. with print or embroidery) cannot be returned.
Food and custom-ordered items cannot be returned.

A return fee will be charged depending on the quantity of items. If the error is on our side, no additional cost will be applied.

14-day right of withdrawal

If you are a private customer, you have a 14-day right of withdrawal for distance purchases in accordance with consumer protection laws.

A return fee may apply depending on the quantity of items. You are responsible for any diminished value if the product has been handled more than necessary to determine its characteristics.

How the return process works

Register the return

Contact customer service or use My Pages to register your return with your order number.

Shipping label sent

We send a shipping label via email. Attach it clearly to the return shipment.

Pickup or drop-off

Pickup is arranged by agreement, or smaller packages can be dropped off at a service point.

Approval & refund

Once the return has been received and approved, a credit note (business) or refund (private) is issued.

The carrier collecting your return does not have to be the same as the one delivering your orders.

Complaints

If you receive goods damaged during transport, this must be noted upon delivery and reported immediately with photos or video. Other complaints must be made within 8 days of delivery.

You have the right to submit a complaint if a product is defective or does not match the description. Approved complaints may result in repair, replacement, or refund.

How to submit a complaint

Document the issue

Take photos or videos of the product and packaging.

Contact us

Provide your order number and attach documentation.

We handle the case

We will review your complaint and respond with a solution.

For transport damage, both product and packaging must be documented with photos or video.

Refund

Business

A credit invoice is created once the return has been received and approved. The credit amount is deducted from the debit invoice, and the remaining balance is paid with reference to both invoice numbers.