Return and Refund

We have two options for booking a return / complaint.

• Option 1: Login with your username and password. Go to "My Pages" and then select "My Claims". Then fill in the form and submit your request to us.

• Option 2: Call our customer service to book a return / complaint.

The driver has a return slip that is filled in on the spot when the goods are collected. A return charge is added which varies depending on the amount of goods to be returned. If the reason for your return is due to errors from Tingstad's side, there is no additional charge.

Keep in mind that no packaging or boxes should be broken in order for us to make a return.