Frequently Asked Questions.

Our complete terms of sale and privacy policy are available together on a dedicated page.

We only collect the information needed to deliver our products and services. Your data is never sold to third parties.

In our privacy policy you can read about what information we collect, how we use it and what rights you have as a customer.

Questions about data protection? Contact us at dataskydd@tingstad.se.

We use cookies to improve your experience, for example to remember your language selection and the contents of your shopping cart.

Read more in our cookie policy.

Delivery time depends on where in the country you are located:

• Gothenburg area: Order before 14:00 for delivery the next business day.
• South of Gävle (excluding Gothenburg): Order before 12:00 for delivery the next business day.
• North of Gävle: Order at least two business days before your preferred delivery date.
• Private customers: Allow 1–2 business days via PostNord/DHL.

These delivery times apply to stocked items. Special orders may have a longer lead time.

To track an order, you need to be logged in.
Go to My orders and click the order you want to follow. On the order page, select Track.

If the order has been split into several deliveries, each delivery can be tracked separately.

You can read more about how tracking works on the Track Orders.

If automatic tracking is not available for a delivery, you can instead send a request for delivery status.

You can also contact our customer service at 031-707 20 00, via kontakt@tingstad.se or via chat.

We deliver to Sweden, Norway, Finland and Denmark.

Contact us as soon as you notice that your delivery is delayed or missing. Please have your order number ready. We will investigate the matter with the carrier and make sure you receive your goods or a credit note.

Reach us at 031-707 20 00, via kontakt@tingstad.se or via chat.

Contact customer service as soon as possible – preferably within one hour. If picking has not yet started, we can often help with changes or cancellation. Once picking has started, we can unfortunately no longer make changes.

In many cases, yes. Contact customer service with information about what you are looking for – item number, brand or product description – and we will check the possibilities. Special orders may have longer delivery times and may differ in price.

Business customers: Returns are accepted within 8 days of delivery. The goods must be unused and in their original packaging. Log in to My pages under Returns & Complaints, or contact customer service to receive a return shipping label.

Private customers: You have a 14-day right of withdrawal under consumer protection law. Contact customer service for return instructions.

• Business customers: 8 days from the delivery date.
• Private customers: 14 days from receipt, as provided by law.

Please note that specially ordered products or products cut to size cannot be returned.

Contact customer service as soon as you notice the error. Please have your order number and a photo of the item ready.

Transport damage: Note the damage upon receipt and photograph the packaging. Report it to customer service immediately – preferably the same day.

Other defects: Log in to My pages and complete the form under Returns & Complaints, or contact customer service directly.

All prices are shown excluding VAT by default, as we primarily serve business customers. You can change the display to include VAT directly in the shopping cart.

• Payment card: Visa and Mastercard – available to all customers.
• Invoice: Available to Swedish business customers following an approved credit assessment.

Private customers and customers outside Sweden pay by card.

Yes, Swedish business customers can apply to use invoice as a payment method. The application is made when registering an account and is subject to a standard credit assessment. Contact customer service if you want to add invoice payment to an existing account.

The standard payment term is 30 days net from the invoice date. Your specific terms are stated in your customer agreement and on the invoice.

Log in to My pages to view and download your invoices. Invoices are also sent to the email address registered on your account.

Can’t find your invoice? Contact customer service and we will help you.

Contact customer service with the invoice number and a description of what is incorrect. We will investigate the matter and issue a credit note if needed. You do not need to pay the incorrect amount while the matter is being investigated.

Credit notes are issued automatically when a return or complaint is approved. If you believe you have been charged incorrectly, contact customer service with the invoice number and a description of the matter.

The NPA fee is a statutory packaging fee that finances the recycling of packaging materials. The fee is administered by Näringslivets Producentansvar and is added to the product price. Read more on the NPA website.

Complete the form under Become a customer. Once registered, you can log in and start shopping straight away. If you want to apply for invoice payment, you can do so during registration.

Yes, as long as the delivery address is in Sweden. Choose payment card at checkout – invoice payment is only available to business customers.

Click "Forgot password" on the login page and a reset link will be sent to your email address. Didn’t receive the email? Check your spam folder or contact customer service.

Yes, it is possible to have several users linked to the same business account. Contact customer service to add or remove users from your account.

Stock status is shown directly on the product page. If an item is temporarily out of stock, you can often see an estimated date for when it will be available again. Contact customer service if you need help finding a specific alternative.

Products approved for food contact are marked with the "glass and fork" symbol. The information can be found under product details on each product page. Need documentation for an audit or internal requirements? Contact customer service.

Yes, safety data sheets (SDS) are available for many products directly under the product information on the website. If you cannot find what you are looking for, contact customer service with the item number and we will help you.

• FP: Packaging – the outer packaging/carton.
• INFP: Inner packaging – the smaller sales unit inside the carton.
• RL: Roll.